Frequently Asked Questions

Buying, Selling & Support

Frequently Asked Questions

Buying, Selling & Support

How do I sell my vehicles on Peak Auto Auctions?

If you are interested in selling your vehicles on the Peak Auto Auctions website, please email [email protected].

Can I set a reserve price for my vehicles?

Yes, you have the ability to set reserve prices. We discourage setting reserve prices for all vehicles because reserve prices can reduce buyer interest and harm auction dynamics.

Can I set a minimum starting bid for my vehicles / auction items?

Of course! Sellers have the ability to set their own minimum bids for auction cars. Minimum bids typically range from $200 to $300.

Can I sell vehicles damaged in accidents?

Yes, damaged vehicles are regularly sold on the Peak auction website. Rebuilders, dismantlers and scrap companies regularly purchase these vehicles. Any applicable title status should be listed in the details of the vehicle.

Can I sell items other than motor vehicles?

Yes! Motorcycles, boats, RV’s, trailers, scooters, wheels, treasure boxes are all items that are regularly sold on the Peak Auto Auction website.

How will my auction attract serious bidders?

Your auctions are promoted by Peak on the Internet using Google, Social Media and Sponsored Advertising.

How much will it cost me?

Free! There are no fees associated with using Peak Auto Auctions to sell your abandoned vehicles.

How many photos should I take?

At least 6 photos of each vehicle should be taken to get the best results. Reduce the number of visitors to your impound yard and eliminate phone calls by posting photos showing all sides of the vehicle and inside the vehicle. Thoroughness in photo documentation will attract the most bidders online.

What information should I include when posting a vehicle?

Including as much known information on the vehicle will eliminate phone calls. Does the vehicle have a key, does it run or drive, is the vehicle missing a key piece of the drive train or motor?

What happens if the person who won the bid does not pay?

If a winning bidder does not pick up a vehicle, that person/company will be black listed from the Peak Auto Auctions platform. The vehicle will be eligible to be re-auctioned on the Peak website.

How will using Peak Auto Auctions benefit my company?

Internet auto auctions generate more revenue per vehicle than any other method of vehicle disposal. Buyers come from all over the United States. Selling online can draw thousands of potential buyers at your auction.

What if the car is picked up before the auction?

You can contact your Peak representative to remove any vehicle from a live auction before the auction closing.

What if I want to add a car to my auction?

You can add vehicles to a live auction up until the closing. If you upload vehicle information and photos, you will need to contact your Peak representative to post that data to the live auction.

How can I tell who won the vehicle after an auction closes?

Once an auction closes, you will receive all the paid and unpaid invoices showing the bidders name and address. The bidder who won the vehicle has the option to pay for the vehicle via cash or credit card. It they chose to pay by credit card via the Peak website, the seller and buyer will receive an updated ‘Paid’ invoice via email.

How do I get top dollar for my vehicles?

Have keys made for vehicles that appear to be in good condition. Show accurate written and photographic documentation, remove trash, wash vehicles and separate them for good pictures.

How much time should I allow the winning bidder to pay?

We suggest payments be made in full within 48 to 72 hours after an auction closes. You can post terms and conditions that fits your business.

Should I let potential buyers view vehicles in person?

Allowing customers the opportunity to see vehicles in person will increase your auction profits. Hosting a preview day will build relationships with buyers who may become repeat customers. Peak suggests a preview day of the day before an auction closes.

What is the maximum number of vehicles I can place in an auction?

We suggest no more than 150 vehicles per auction.

Can my regular auction buyers / attendees purchase from Peak?

Yes! Referring your regular auction attendees is a critical part of the process. We will work to help transition your existing bidders to the Peak platform.

What is the first step after I sign up?

Create an account

Verify email

Find a car you like

Go to preview

Bid

Win

Pay

Pickup

Do I have to be a dealer or have a special license to buy on Peak Auto Auctions website?

No, Peak is open to the public.

Can I view the auction inventory in person before the auction closes?

Yes, there is a stated preview day on the auction. Please see the auction details to determine the preview day.

I saw an item in an auction showroom that is no longer there, what happened?

In most cases the previous owner or lien holder has the right to claim the vehicle up until the point which it is sold at auction. Usually if a vehicle is removed from an auction, this is what happened.

If I buy a vehicle will I get any type of warranty?

Vehicles sold on Peak Auto Auctions are sold AS IS, WHERE IS with no warranties, unless otherwise stated.

How do I know if the vehicles runs?

All vehicles are sold “as-is”, meaning that we do not guarantee the vehicles start, run or drive. Buyers should not assume that running vehicles are road-worthy or can be operated safely in their current condition. All vehicles should be inspected by a qualified professional before they are driven on public roads.

Do these vehicles have titles?

All states have their own process for handling titles and salvage brand titles. Please visit the specific auction you’re interested in for more details.

I won a bid! Now what?

You will receive a winning bidder notification immediately after the auction closes. You will have the option to pay for the won item via credit card on the website or paying in cash to the towing company. Please process payment within the specified pickup dates.

If I’m the winning bidder and decide that I don’t want the item, do I still have to pay?

Yes. By bidding on items on Peak Auto Auctions you are entering in to a legally binding contract that obligates the winning bidder to that item. Not paying for an item will result in being blacklisted from the Peak Auto Auctions website as well as the Hibid platform.

How do I get a key for the vehicle?

Some vehicles are provided with keys upon pick-up. If you win a vehicle that does not come with a key, it is your responsibility to purchase a key through a specialized locksmith or dealership.

How do I contact support?

Please submit a support ticket or email [email protected]

What if I can’t pick up my vehicle within the designated timeframe?

For some reason you cannot pick up the vehicle you won within the designated pick-up window for an auction, please contact the seller right away to see if they can accommodate you. Please note that daily storage fees will apply.

Policies vary by auction, so please be sure to check individual seller policies ahead of time.

If I can’t pick up the car right away, is a storage fee charged?

Please refer to the specific auction for storage fee details.

How do I reset my password?

Click on Login on the Peak website, then select “Forgot your password” within that screen. Follow the prompts to reset your password.